Frequently Asked Questions
Everything you need to know about shopping with Florina.
What is the estimated delivery time for my order?
We typically process and ship orders within 2-3 business days. Depending on your location, delivery usually takes between 5 to 7 business days.
What is Florina’s return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags and packaging. Please note that for hygiene reasons, certain items like innerwear cannot be returned.
Which payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard), Mada, Apple Pay, and Cash on Delivery (COD) for selected regions.
How can I track my package?
Once your order is shipped, you will receive an email and an SMS containing a tracking number and a link to the courier's website to monitor your delivery status.
How do I ensure I choose the correct size?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary slightly between different styles.
Are the products on Florina authentic?
Yes, all products sold on Florina are 100% authentic. We source our materials and products directly from certified manufacturers to ensure the highest quality standards.